COUNSELLING
NEED TO TALK? WE ARE WITH YOU
HELP WITH MENTAL HEALTH IN SURREY
“With You” offers free, confidential counselling and cognitive behavioural therapy (CBT) in Surrey. Translators are available. They help with a range of mental health problems, including stress, anxiety and depression. You don’t need a referral from your GP but you do need:
- to be aged 17 or over
- to be registered with a GP in Surrey or Kent
- to complete a self-referral form.
WHERE TO FIND EMOTIONAL SUPPORT
PSYCHOLOGICAL SUPPORT FOR MEN IN UKRAINE
VisitUkraineToday has announced that a hotline has been set up to create an environment of trust and emotional safety for men. The hotline provides help with any issues that cause stress. For example, problems at work or with relationships, worries about war and difficulties in regulating anger. Click here
‘TELL ME’ FREE PHYCHOLIGICAL HELP
The online platform “Tell me” provides Ukrainians with free psychological help. If you feel anxious, have panic attacks, are close to depression or even on the verge – leave a request and a specialist will contact you. The website is in Ukrainian – click here
REHAB RECOVERY
Rehab Recovery is a helpline set up by a group of people who are themselves in recovery. This helpline offers a range of help and support for those experiencing substance misuse, including home detoxification, alcohol rehabilitation and aftercare. Translation may be available.
Telephone: 0800 088 6686. Website – click here
COUNSELLING FOR UKRAINIAN GUESTS IN GU POSTCODE
If you (or your children) are struggling to deal with the trauma of recent events in Ukraine, finding it difficult to settle, unable to sleep or not coping with life as it is at the moment (in any way) then our amazing team of qualified (UKCP accredited), highly experienced counsellors (with war trauma experience) are able to help you. All contact and communication is in the strictest confidence.
Please do not hesitate to contact us – you will be amazed at the difference it will make and number of ways you will benefit.
Individual therapy sessions are delivered by online chat or telephone but there is an option of group sessions and we are able to deliver therapy in Russian or Ukrainian to both children and adults. To access this counselling please fill in the form below:
FREE COUNSELLING SERVICE FROM ‘NATIONAL FAMILY MEDIATION’ – FOR HOSTS AND GUESTS
Many hosts have generously stepped forward to offer homes to Ukrainians in need. Having negotiated the difficulties of visas and travel and once the dust settles from the upheaval, families are now dealing with the reality of sharing their homes and spaces. Living with anyone is not easy at the best of times and most things have to be negotiated so that a comfortable compromise for peaceful coexistence can emerge. Add into the mix language barriers, cultural differences, new family constructs and financial pressures and there is a recipe for those well-intentioned actions to quickly deteriorate as communication problems prevent the growth of understanding and mutual support.
National Family Mediation has launched a free, confidential service that is designed specifically to help resolve any issues that exist so that understanding and harmony can be achieved within the home. For further information and online registration (also in Ukrainian) – click here
The Green Hub Project for Teens is a local community project aimed at promoting the wellbeing of teenagers’ mental health through social and therapeutic horticulture.
It supports young people – aged 13-18 – who are struggling with mild to moderate stress and social anxieties. Things like trauma from war, cultural change, bullying, on-line pressures, exam stress and so on. We really want to help teens find a safe and enjoyable space to step away from daily pressures, become part of a teen support network and enjoy healing time spent in nature. Our Green Hub Teen Garden is a calm, safe space for young people and is in Milford, near Godalming. Teens join for a 12 week programme, coming along for a 1.5 – 2 hour session once a week on a Saturday. For further information or to sign up visit their website or to sign up click here
HELPING PARENTS & CHILDREN COPE
Ukraine Parenting Response set up to provide practical tips to parents and caregivers so they can help themselves and their children cope in the current crisis. The information is available in Ukrainian, Russian and English – click here
SCHOOL PSYCHOTHERAPIST
Telephone 01483 517179
SUNFLOWER SISTERS UKRAINIAN LADIES SUPPORT GROUP
This will be a safe space to discuss any issues you might have with regards to your sponsorship and share experiences and support your fellow ladies. This group is facilitated by Ukrainian ladies – conversation in Ukrianian click here
FREE TALKING THERAPY – PSYCHOLOGISTS
We are psychologists living in different countries, and we came together to provide free psychological assistance to all of those who find themselves in the epicenter of hostilities. We also provide psychological support to people who help and host families forced to leave their country. To find out more or apply click here
MENTAL HEALTH SUPPORT FOR UKRAINIANS
The Mental Health of Ukrainians Charity was set up by a Ukrainian Guest who came here under the Homes for Ukraine Scheme (in the UK). They provide help to those in need, covering a whole range of issues (including war trauma, mental health conditions, domestic abuse, physical abuse, eating disorders). To find out more click here
PRACTICAL HELP FOR TEACHERS, HOSTS, PARENTS & VOLUNEERS WORKING WITH UKRAINIAN CHILDREN
Topics include education, safeguarding, integration, trauma and more. Click here
EMOTIONAL SUPPORT
CRISIS SUPPORT HELPLINE
If you feel you are in a emotional health crisis, please call Surrey County Council’s Adult Mental Health Crisis Helpline on 0300 456 8342 immediately. This service is open 24 hours a day, 7 days a week. Click here for full details.
WHAT TO DO IF YOU, OR YOU SUSPECT OTHERS, ARE IN DANGER
If you are concerned about a child or young person’s safety and wellbeing, you can contact Surrey County Council via e-mail cspa@surreycc.gov.uk
If you are concerned that an adult may be at risk of harm, abuse or neglect, please report it via e-mail ascmash@surreycc.gov.uk With any of these concerns, you can also call 0300 470 9100 (available 9am to 5pm, Monday to Friday)
During evenings, weekends and bank holidays, the Emergency Duty Team is available. Call 01483 517898 or e-mail edt.ssd@surreycc.gov.uk If you are concerned about abuse such as sexual exploitation, forced labour, and threatening or intimidating behaviour, you can contact the Modern Slavery Helpline confidentially on 08000 121 700. This is open 24 hours a day, 365 days a year. In an emergency or if there is a threat to life, always call 999 To contact the police when it’s not an emergency you can call 101 or visit the Surrey Police website at www.surrey.police.uk
DOING WHAT MATTERS IN TIMES OF STRESS
This is a stress management guide for coping with adversity. The guide aims to equip people with practical skills to help cope with stress. A few minutes each day are enough to practice the self-help techniques. The guide can be used alone or with the accompanying audio exercises. Click here
A RANGE OF SELF-HELP MATERIALS CAN BE FOUND ON THE HEALTHY SURREY WEBSITE
INFORMATION ABOUT LOCAL VOLUNTEER AND CHARITY ORGANISATIONS OFFERING SUPPORT
SURREY INFORMATION POINT PROVIDES INFORMATION AND SIGNPOSTING TO A RANGE OF PRACTICAL AND EMOTIONAL SUPPORT
PRACTICAL HELP FOR TEACHERS, HOSTS, PARENTS & VOLUNTEERS WORKING WITH UKRAINIAN REFUGEE CHILDREN IN THE UK
Topics include education, safeguarding, integration, trauma and more.
HEALTHCARE
FREE DOCTOR CONSULTATIONS FOR UKRAINIANS
Doctors4UA is a social project created for Ukrainians affected by the war. Doctors available from all over the world who provide free consultations on any medical issues for Ukrainians who cannot physically visit a doctor. Click here
FREE UKRAINIAN REFUGEE CHILDREN’S CLINIC
British pediatricians have launched an online clinic to help Ukrainian children get the medical care they need after arriving as refugees in the UK.
The British Ukrainian Refugee Children’s Clinic is offering 30 minutes free consultation with one of their highly experienced children’s doctors. They will diagnose medical conditions, provide prescriptions and give advice on how to access NHS (National Health Service) services. They will also provide guidance with warzone trauma.
For more information or make an appointment click here
FREE ONLINE MEDICAL SUPPORT FOR UKRAINIANS – LANGUAGES RUSSIAN, UKRAINIAN, ENGLISH
Likarnya (Virtual Medical Triage) Online offers professional medical triage from volunteering doctors 24 hours a day, 7 days a week. To book an appointment:
- Go to Telegram chat @likarnyaonline or messenger on the website
- Choose a time for consultations
- Contact a Doctor on Zoom and get a consultation
NHS (Healthcare) Services
HOW TO REGISTER WITH A DOCTOR / SURGERY
All Ukrainians arriving in UK / Guildford will be able to access NHS healthcare free of charge, including GP and nurse consultations, hospital services, and urgent care centres.
GPs (general Practitioners) are the first point of contact for nearly all NHS patients. They can direct you to other NHS services and are experts in family medicine, preventative care, health education, and treating people with multiple and long-term conditions.
If you’re planning to live and work in England, you need to register with a GP practice. You’ll need to fill out a GMS1 form using exactly the same details you used when you filled out your visa. It’s up to the GP practice (also called Surgery) to decide whether to accept new patients or not, but they can only refuse for non-discriminatory reasons.
Being registered with a GP practice does not in itself mean you’ll be entitled to free NHS hospital treatment. Being registered with a GP practice may mean you’re invited for NHS screening services, but you may still have to pay for these services when they’re not provided by the GP practice.
Treatment will be free of charge, but make sure you present your European Health Insurance Card (EHIC) if you have one (see more information on this page for EU citizens).
ALL YOU NEED TO KNOW ABOUT MEDICAL CARE IN THE UK
For information about conditions and treatments, read the Health A-Z guides.
If you’re not sure how to get the help you need, use this checklist to guide you.
SELF CARE AT HOME: Over the Counter Medication for minor cuts and grazes, bruises and minor sprains, coughs ad colds.
PHARMACY: No Appointment Needed for minor illnesses, allergies, headaches, stomach upsets, bites and stings. You can also ask a pharmacist about birth control, travel advice, minor infections, sore throats and colds.
0-19 ADVICE LINE: Call 01883 340 922 8am-5pm (Monday-Friday excluding Bank Holidays) for families with children aged 0-19 years. Advice on child health, development and parenting.
NHS 111: Call 111 or www.111.nhs.uk 24 hours a day: for non-emergency concerns, advice on appropriate services or out of hours GP (doctor).
GP / DOCTOR: Contact your practice online or by telephone if you are unwell but it is not an emergency such as for persistent symptoms, chronic pain, long term conditions or unusual lumps and bumps.
MINOR INJURIES UNIT: Serious non-emergency conditions such as broken bones, cuts and grazes that won’t stop bleeding, bangs to the head. Sometimes called walk-in centres and often used when GP / Doctor’s surgery is not open.
EMERGENCY DEPARTMENT (ACCIDENT & EMERGENCY – A&E) and 999: Medical Emergencies Only such as loss of consciousness / blacking out, broken bones, serious blood loss, traumatic injuries, choking, chest pains.
You will need to pay for some things such as eye tests, dental treatment and prescriptions, just like people who live in England.
DENTAL
FREE 7 DAYS A WEEK DENTAL ASSISTANCE FOR UKRAINIAN GUESTS (Practice in London)
Forest & Ray Dental Practice offers free treatment to Ukrainians who were forced to leave their homes after 24 February 2022.
The initiative covers emergency cases such as dental fillings, tooth extraction and root canals. The services are available in London at 8F Gilbert Place, WC1A. You will be treated by a Russian speaking dentist.
You must book online or by phone in advance and take your passport with you to appointments.
For further details, click here
HOW TO REGISTER FOR AN NHS DENTIST
Once you have registered for a doctor, you will be able to locate your nearest NHS dentist and register there too. Please note that there is a long waiting list for NHS dental applications and this could take up to 8 months, or more.
EMERGENCY NHS DENTAL SERVICE
The Emergency Dental Service runs at weekends and bank holidays between 10.30am and 2.30pm providing emergency care for patients in pain. This is an appointment only service and to access this service patients need to phone 111 and ask to speak to the Surrey Dental Helpline.
COVID VACCINATIONS FOR UKRAINIANS
Ukrainians coming to the UK will also be offered COVID-19 vaccines and medical screenings. An NHS England letter to help those without an NHS number to get a coronavirus (COVID-19) vaccine and register with a GP can be found in Ukrainian here and in English here. Further information about vaccines, registering with a GP and what to do if you or someone you are caring for is ill can be found on the GOV.uk website: A leaflet is available in Ukrainian here and in English here. View our frequently asked questions and answers to concerns regarding the COVID-19 vaccine in Ukrainian.
MEDICAL EQUIPMENT
THE RED CROSS CASH BASED ASSISTANCE PROGRAMME
£50 per person but must be claimed within 14 days of arrival. Can only be requested by telephone: Support Line 0808 196 3651 (Select option 1 and ask for Ukranian or Russian speakers). Free Wheelchairs: Assistance Programme Fund – telephone: 01483 772369 (quote Assistance Code 70309.P8915)